Customer Claims Representative in Westminister , Colorado - #66129 | VanderHouwen

Description

Job Id: 66129

Customer Claims Representative
We're seeking an Intermediate-Level Customer Claims Representative to join our client's dynamic shared services team. In this role, you'll manage and resolve customer disputes efficiently, ensuring alignment with company policies and customer satisfaction goals.

This role is a hybrid model in Westminister, Colorado.

Customer Claims Representative Responsibilities

• Investigate and resolve a variety of customer disputes efficiently, demonstrating professionalism and empathy throughout the process.
• Collaborate with internal teams to develop creative solutions for customer issues while aligning with company interests.
• Maintain accurate records of customer interactions and escalate unresolved disputes to higher levels of authority.
• Provide valuable feedback to management on recurring customer disputes and contribute to ongoing enhancements in service quality.
• Strive to meet or exceed customer satisfaction targets and issue credits/debits as necessary to maintain financial accuracy.
• Participate in testing scenarios for internal system enhancements and contribute to special projects aimed at improving operational effectiveness.

Customer Claims Representative Qualifications:

• Bachelor's degree (2-4 years) preferred; additional education or training in relevant fields is a plus.
• 1-2 years of experience in claims management, accounting, order administration, or related fields preferred. Customer service or dispute resolution experience is desirable.
• Demonstrated empathy, strong organizational skills, and attention to detail.
• Excellent written and verbal communication skills with a positive, service-oriented attitude.
• Ability to thrive in a fast-paced environment, prioritize tasks, and meet deadlines.
• Problem-solving abilities and experience with relevant software applications.
• Familiarity with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, and Data Load is advantageous.
• Capacity to exercise sound judgment, demonstrate proactive problem-solving, and maintain strong attention to detail.

Compensation: $19-$20/hr. (DOE)

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Benefits
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

About VanderHouwen
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.

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