Customer Support Specialist (Retention) in Westminster, Colorado - #66160 | VanderHouwen

Description

Job Id: 66160

Customer Support Specialist (Retention)
Our global technology client has an immediate opening for an experienced Customer Support Specialist to join their retention group! This is a stellar opportunity to gain professional experience in an exciting industry. 

This is a hybrid role requiring 3 days a week on-site in Westminster, Colorado.

Customer Support Specialist (Retention) Responsibilities 

• Make outbound calls to address customer issues and concerns.
• Identify customer needs and suggest relevant offerings to maintain customer satisfaction and loyalty.
• Maintain documentation of interactions in CRM system.
• Escalate and route calls as needed. 
• Support ongoing process improvements to ensure customer satisfaction and retention.
• Perform research to suggest product improvements.

Customer Support Specialist (Retention) Qualifications 

• 3 years of sales and/or customer support experience.
• Associate's degree or equivalent highly preferred.
• Customer-service focused with exceptional written, verbal, and interpersonal communication skills.
• Bilingual (English/Spanish) preferred.
• Proficiency with Salesforce and MS Office Suite required.
• Excellent multi-tasking abilities and prioritization skills.
• Strong critical thinking and problem-solving abilities.

Salary: $20-$22/hr. (DOE)
 

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Benefits
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

About VanderHouwen 
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.

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