Customer Service Associate in Fairview, Oregon - #67179 | VanderHouwen

Description

Job Id: 67179

Customer Service Associate
Our client is seeking a Customer Service Associate with an exceptional personality, strong communication skills, and the ability to thrive in a fast-paced environment. The ideal candidate should be highly organized, have a keen interest in mechanical parts, and possess a positive attitude to handle a dynamic and sometimes demanding setting. This individual will interact with customers, support sales administration tasks, and contribute to the company’s customer service efforts.

This role is fully onsite in Fairview, Oregon working Monday through Friday from 5:30AM-2PM.

Customer Service Associate Responsibilities

• Answer the main reception line for 800 numbers and manage high call volumes,  transferring calls to salespeople and internal team members.
• Provide excellent customer service via phone and email, ensuring a strong representation of the company’s brand and products.
• Establish and maintain positive relationships with sales team members, acting as a liaison to meet their needs with professionalism and respect.
• Perform sales administration tasks such as preparing daily and weekly Customer Service Center (CSC) reports.
• Develop and generate standard and ad hoc reports, templates, dashboards, and scorecards as needed.
• Process Return Goods Authorizations (RGA) orders and handle customer credits/debits for pricing discrepancies.
• Order office supplies and assist with general administrative duties as needed.
• Recommend and implement process improvements to enhance job efficiency and accuracy.

Customer Service Associate Qualifications

• Strong proficiency in MS Office (Word, Excel, PowerPoint) and Outlook.
• Excellent communication skills with a professional and approachable demeanor.
• Highly organized with strong time management and priority-setting abilities.
• Comfortable working in a fast-paced environment and around heavy machinery and mechanical parts.
• Ability to manage stress and maintain effective interpersonal relationships.
• Curiosity about mechanical parts and interest in improving processes.
• Ability to remain a positive demeanor and maintain composure in a high-demand environment.

Compensation: $21-$23/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks! 
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.