Wireless Mobility Senior Telecom Analyst in Beaverton, Oregon - #67417 | VanderHouwen

Description

Job Id: 67417

Wireless Mobility Senior Telecom Analyst
Our client is seeking a skilled Wireless Mobility Senior Telecom Analyst to support and optimize wireless mobility infrastructure across the organization. This role is pivotal in managing telecom operations, collaborating with cross-functional teams, and ensuring effective support and strategic alignment of wireless mobility services.

This role is a hybrid model in Beaverton, Oregon.

Wireless Mobility Senior Telecom Analyst Responsibilities

• Manage ticket queue in ServiceNow, responding to and resolving wireless mobility service issues.
• Update and maintain knowledge-based articles to streamline support for wireless mobility services.
• Action telecom requests, including carrier changes, line transfers, and return-to-inventory (RTI) processes.
• Partner with telecom vendors to review optimization reports and provide actionable recommendations.
• Collaborate with internal teams such as Sourcing, Finance, Legal, and HR to support wireless mobility service roadmaps.
• Provide expertise in wireless mobility services, including mobile devices, plans, and technical support.
• Serve as an escalation point for customer issues, ensuring timely and effective resolution.
• Communicate with stakeholders to align business requirements with technology solutions.
• Analyze and improve IT processes to enhance efficiency and service delivery.
• Gather feedback from end-users to drive process improvements and optimize service offerings.
• Responsible for creating accurate project estimates, managing project budgets, and tracking spend for global wireless mobility projects.
• Stay informed of industry trends and technology developments to anticipate future needs.

Wireless Mobility Senior Telecom Analyst Qualifications

• Proven success in a fast-paced environment with complex telecom and technology requirements.
• Demonstrated experience as a Telecom Analyst, IT Consultant, or in a similar role.
• Strong background in project management, including budget management and forecasting.
• Excellent verbal and written communication skills, with the ability to build presentation decks and communicate to large audiences.
• Proficiency in system database management and troubleshooting.
• Strong customer service orientation with a commitment to continuous improvement.
• Effective influencing skills and the ability to interact confidently with senior leadership and vendor partners.
• Familiarity with ITIL (Information Technology Infrastructure Library) framework is highly beneficial.
• A collaborative approach focused on quality, proactive planning, and strategic alignment with business needs.

Compensation: $49.33/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

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