Service Manager in Fort Lauderdale, Florida - #68510 | VanderHouwen

Description

Job Id: 68510

Service Manager
Our client is looking for a Service Manager to join their team. This position is onsite in Fort Lauderdale, FL.

Service Manager Responsibilities 
Lead and manage a team of technicians, ensuring safe, efficient, and professional maintenance and repair processes.
Oversee work schedules and ensure technicians’ skillsets align with the work being performed.
Assist in coordinating training to foster ongoing development and growth for your team.
Provide coaching, feedback, and performance reviews to enhance technician development.
Maintain a positive work environment, addressing conflict and promoting a strong team culture.
Ensure timely, efficient, and on-budget completion of maintenance and repairs.
Supervise and manage on-call schedules to meet customer response requirements.
Serve as the first point of contact for technicians requiring assistance, escalating technical issues as necessary.
Monitor the status of open repairs, ensuring timely invoicing and completion.
Work towards branch goals and key performance indicators (KPIs).
Collaborate with sales teams to ensure efficient execution of sales opportunities.
Address escalated customer issues and ensure customer satisfaction.
Provide progress reports to improve service team performance and satisfaction.
Support the service team during emergency situations in the field.
Build strong relationships with customers, vendors, and manufacturing partners.

Key Performance Indicators:
Safety
Technician Development & Retention
Revenue Goals, Labor Sales & Margin
Customer Satisfaction

Other Requirements:
Flexibility to work irregular hours and respond to after-hours emergency calls as needed.
Travel to customer locations and other facilities as required.

Service Manager Qualifications
High school diploma or general education degree (GED).
5+ years of experience in service department operations.
3 to 5 years' experience supervising Technicians (preferred).
Technical associate or bachelor’s degree and/or technical background experience (preferred).
Bilingual (Spanish) (preferred).
Knowledge of generators, diesel and gaseous engines, controls, and systems.
Strong communication and general office skills (MS Office, emails, typing, etc.).
Strong customer service and technical skills related to the service and distribution industry.
Understanding of applicable codes, compliance, and regulatory standards.
Strong critical thinking and problem-solving skills, with the ability to manage complex service issues to a successful outcome.

Salary: $115,000 – $130,000 yearly, based on experience and skills, plus an annual incentive bonus.

Benefits
Medical, Dental, Vision
Highly Competitive PTO Accrual
10 Paid Holidays
Life Insurance, AD&D
Short/Long-Term Disability
401K with Company Match
Pet Insurance
Optional Supplemental Insurances
Legal Assistance for Identity Theft
Health Advocate
Tuition Assistance
Maternity and Paternity Leave
Adoption Aid
Referral Bonuses
And more!

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.