Digital Retention Specialist in Westminster, Colorado - #68565 | VanderHouwen

Description

Job Id: 68565

Digital Retention Specialist
Our client is seeking a Digital Retention Specialist to enhance customer satisfaction and drive retention through proactive engagement, data-driven insights, and strategic problem-solving. This role requires strong communication skills, a customer-first mindset, and the ability to identify and address challenges that impact renewals. The ideal candidate has experience in customer relationship management, analytics, and sales-driven retention efforts.

This role is a hybrid model in Westminster, Colorado.

Digital Retention Specialist Responsibilities

• Proactively reach out to customers to understand concerns and prevent service discontinuation.
• Take ownership of customer challenges, working to resolve them efficiently and effectively.
• Leverage data insights to develop targeted initiatives that improve customer loyalty.
• Address adoption barriers and collaborate with customers to implement tailored solutions.
• Partner with internal teams, including Sales and Support, to manage escalations and optimize the customer experience.
• Maintain accurate records of customer interactions using CRM tools.
• Evaluate customer usage trends to identify opportunities for retention improvement.
• Assist in the development of content and engagement strategies to support long-term customer success.
• Quickly learn and navigate various business systems to execute tasks efficiently.

Digital Retention Specialist Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in customer retention, sales, or account management.
• Experience using Salesforce or similar CRM platforms.
• Spanish language skills are a plus.
• Proven ability to foster strong customer connections and address concerns effectively.
• Experience using data to identify trends, predict behaviors, and inform retention strategies.
• Strong troubleshooting skills, particularly in addressing service-related challenges.
• Ability to resolve customer pain points and drive retention-focused solutions.
• Capable of managing multiple priorities in a dynamic environment.
• Excellent verbal and written skills, with a customer-focused approach.
• Ability to work cross-functionally with teams and stakeholders at all levels.
• Strong integrity in handling customer interactions and sensitive information.

Compensation: $20-$22/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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