Account Manager in New York, New York - #66091 | VanderHouwen

Description

Job Id: 66091

Account Manager
Our client is looking for an Account Manager to join their team. You will empower our creative teachers (most of whom are small businesses, many female-led) to make the most out of the platform and to thereby (1) grow their businesses and (2) reduce their admin work, so they can spend more time doing what they love.

The team is based in NYC and Portland, Oregon. For this role, we would strongly prefer a candidate who is based in or close to their largest market, NYC, so that you’re in the right timezone and can visit teachers in-person.

Account Manager Responsibilities 
Be a trusted advisor and guide for our teachers in the US.
You’ll onboard new teachers to our marketplace and SaaS software.
You’ll answer any questions they have about using our platform.
You’ll sell them new opportunities to save time and earn more – e.g. by advising them on which new classes they should offer, how they should optimize their current class listings, how they can take advantage of our other website features, etc.
You’ll own and nurture long-term relationships with them to enable the above, via email, phone, and where appropriate, in-person.
You’ll analyze your portfolio of teachers to identify the best opportunities for upselling and improving their businesses.
Help to connect these teachers with clients representing large group bookings (e.g. corporate events, hen parties, etc.).
Collaborating closely with our customer service team to ensure that teacher-student issues are resolved effectively.
Proactively identify ways that we can improve processes related to the above responsibilities, and document them where relevant.
Where required, you will occasionally organize events (e.g. teacher meet and greets).

What success will look like in the role (main KPIs):
You’ll help teachers use more platform features, as measured by upsell targets.
You’ll be responsive, getting back to all teacher enquiries promptly.
Your teachers will trust and like you, as measured by our teacher NPS surveys.

Account Manager Qualifications
Extroverted and warm – you are confident and love meeting new people and building relationships. This is not a role for someone who’s shy!
Commercial acumen.
Strong (verbal and written) communication skills.
Organized, with good attention to detail.
Stakeholder management skills.
You’re able to find win-win outcomes, even in tricky situations.
2-4 years of account management experience.
You’re a team player who is supportive and caring.
You are digitally savvy with basic understanding of marketing and tech platforms (platforms such as Shopify, WordPress, Hubspot, Mailchimp and the like).

Nice to have
Consultative selling skills
Experience working with small businesses
Experience working in a high-growth startup
SaaS onboarding skills
Experience or interest in the arts and crafts space

Salary: $75,000-$80,000K/yr. (DOE)

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Benefits
Benefits are available to eligible full-time employees and can include coverage for medical, dental, life insurance, long term disability, 401k with employer match, and wellness programs.

About VanderHouwen 
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide.  Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.