Client Services Escalation Analyst in Beaverton, Oregon - #67592 | VanderHouwen

Description

Job Id: 67592

Client Services Escalation Analyst
The Escalation Analyst will assist in the development of improved processes and best practices for appropriately resolving and reducing escalations from the Contact Center and Claims Services departments. Escalations [claimant inquiries] require research and frequent problem-solving, providing responses that are both thorough and clear.

This is a remote position.

Client Services Escalation Analyst Responsibilities
Provide timely and accurate responses to current and past-due escalations, demonstrating a sense of urgency.
Assist in developing FAQs and identifying deficiencies and other opportunities to reduce escalations.
Operating Standards – Participate in the development and implementation of a set of standards by which all escalation staff operate to create a culture that demonstrates similar level of service regardless of the project work assigned.
Research & Communication – Research complex claim inquiries and process issues while appropriately communicating findings with project teams, claimants, and/or other operational departments.
This position is responsible for fostering a team environment and building cooperation between client services and other departments to provide the highest quality service standards.
Respond directly to actual callers/claimants, as needed.

Client Services Escalation Analyst Qualifications
College degree required.
Minimum of 1 year of experience as a Customer Service Coordinator, high volume Administrative Assistant or closely related position.
Excellent verbal and written communication skills with a professional, calm demeanor.
Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment are required.
Experience with MS Office Suite, specifically Word, Excel, and Outlook.
A self-starter: someone who can work well on own without close supervision.
High attention to detail.
Strong understanding of legal documents such as court orders and settlement agreements preferred.

Compensation: $19-$24/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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