End User Support Professional in Dallas, Texas - #69050 | VanderHouwen

Description

Job Id: 69050

End User Support Professional
This first-level role is responsible for delivering technology solutions and support to end users, executing daily IT operations, supporting meeting technology and events, and contributing to various IT projects and initiatives. The IT Analyst will play an integral role in driving operational efficiency and delivering exceptional customer service.

This position is onsite in Dallas, TX.

End User Support Professional Responsibilities
Serve as a primary technical support resource, providing timely assistance and high-quality solutions to end users and escalating issues when necessary.
Support and promote Firm technologies and tools, including those used for meetings, video conferencing, presentations, and client events.
Collaborate with internal departments to coordinate and execute meetings and events requiring technical support.
Install and maintain standard software configurations across firm devices.
Troubleshoot and resolve hardware and software issues in coordination with other IT teams.
Maintain operational readiness of office computers, printers, and other technical equipment.
Keep asset management records accurate and up to date.
Use IT service management tools (e.g., ServiceNow) to manage support tickets from creation to resolution.
Take ownership of support requests and maintain clear communication with end users throughout the process.
Participate in firm-wide IT initiatives, deployments, and training programs to encourage adoption of new technologies.
Provide support for mobile devices and remote access tools (Citrix, VPN, etc.).
Coordinate responses to planned maintenance and unexpected outages in collaboration with network and telecom teams.
Uphold data security protocols and ensure compliance with firm policies and information security guidelines.
Be available for work outside normal hours when needed and willing to travel occasionally.
Exhibit strong reliability, professionalism, and self-motivation.

End User Support Professional Qualifications
Associate’s or Bachelor’s degree preferred, or equivalent work experience.
Minimum 3 years of experience in technical support, including LAN/WAN support.
Experience with configuration, installation, and maintenance of desktop operating systems and hardware.
Prior experience working for a law firm required.
Strong knowledge of Microsoft Windows operating systems and Office Suite.
Experience with IT service management platforms (e.g., ServiceNow).
Proficient in MS Teams and other collaboration tools.
Expertise in remote access technologies (Citrix, VPN).
Solid understanding of networking technologies and cabling systems.
Experience with document management systems (preferably iManage).
Excellent communication skills & customer service orientation.

Salary: $75-$83K (DOE)

Meet VanderHouwen
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VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.