IT Systems Analyst in Portland, Oregon - #68874 | VanderHouwen

Description

Job Id: 68874

IT Systems Analyst
The IT Systems Analyst plays a critical role in supporting and optimizing the business applications and technology platforms that power operations. This position is responsible for providing advanced technical support for key business-line systems, analyzing user and operational needs, and recommending or implementing scalable solutions that improve efficiency, data integrity, and end-user experience. The IT Systems Analyst will work closely with department leaders, vendors, and other members of the IT team to troubleshoot complex application issues, configure systems, manage data workflows, and support system enhancements. This position also performs traditional systems analysis duties including requirements gathering, process mapping, documentation, testing, and change management.

This is a hybrid position in Portland, OR.

IT Systems Analyst Responsibilities
Business Application Support:
Provide support for business-critical applications across departments (e.g., CRM, scheduling, contact center, billing, reporting).
Troubleshoot and resolve complex application and integration issues, including those involving data syncs, automation failures, and system workflows.
Serve as the application subject matter expert (SME) for supported platforms, including training and supporting power users and departmental leads.
Manage user provisioning, roles, permissions, and access audits across platforms.
Coordinate with vendors or development partners to escalate issues, deploy fixes, or manage change requests.

Systems Analysis:
Work with internal stakeholders to gather and document business requirements for new or updated system functionality.
Analyze existing workflows and systems to identify inefficiencies, risks, or improvement opportunities.
Translate business needs into functional specifications or user stories for technical implementation.
Collaborate with cross-functional teams to evaluate system options, recommend solutions, and test enhancements or integrations.
Create process maps, data flow diagrams, and documentation for current and future-state workflows.
Own and manage the change management process for all line-of-business applications, including communicating planned changes, managing stakeholder input, coordinating UAT, and documenting release notes or configuration updates.

System Configuration & Optimization:
Perform advanced configuration and customization within supported systems (e.g., workflow automation, form design, custom reporting, field mapping).
Manage small-to-medium system improvement projects from analysis through deployment and documentation.
Support data quality and integrity efforts, including data validation, de-duplication, and integration alignment across platforms.

Training & Documentation:
Create and maintain system documentation, user guides, process documentation, and change logs.
Deliver one-on-one or small-group training sessions for new users or updated features.
Provide input for IT knowledge base articles related to supported applications.

Collaboration & Continuous Improvement:
Collaborate with the application business owners to align system capabilities with organizational goals.
Proactively identify opportunities for automation, improved reporting, and process simplification.
Stay current with system updates, product releases, and industry best practices relevant to supported platforms.

IT Systems Analyst Qualifications
5+ Years of experience in a systems analyst, application support, business analyst, or similar technical-business hybrid role.
Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field (or equivalent additional experience and certifications).
Proven ability to support and administer multiple business applications, including troubleshooting and system configuration.
Ability to manage and document current and future-state workflows and translate business needs into functional specifications.
Ability to manage multiple priorities in a fast-paced environment with attention to detail.
Experience working with specialized line-of-business (LOB) applications, including learning new platforms quickly and supporting teams with limited vendor documentation.
Experience working with tools such as Salesforce, HubSpot, NetSuite, QuickBooks Online, or similar platforms.
Experience working with SaaS applications and APIs; comfortable navigating application settings, data structures, and workflow tools.
Experience with process mapping, data flow modeling, and tools such as UML, BPMN, Lucidchart, or similar.
Experience with reporting and data analysis tools (e.g., Google Sheets, Looker Studio, Tableau).
Experience in language services, healthcare, or other service-oriented industries.
Proficiency in Google Workspace, including advanced use of Gmail, Calendar, Drive, and Admin Console for managing users, groups, and shared resources.
Exceptional written communication skills with the ability to create clear, organized technical documentation, training materials, and user guides for diverse audiences.
Excellent communication and collaboration skills across technical and non-technical audiences.
Strong skills in business analysis methodologies, including requirements gathering,
Strong analytical and problem-solving skills.
Solid project coordination skills, including task tracking, meeting facilitation, timeline management, and progress reporting for small to mid-sized projects.

Compensation: (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks! 
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

#LI-Hybrid