Utilities Customer Service Representative (Hybrid) in Tualatin, Oregon - #67625 | VanderHouwen

Description

Job Id: 67625

Utilities Customer Service Representative
Our Pacific Northwest client is looking for an experienced Customer Service Representative to support their team! The ideal candidates has strong communication, computer proficiency, and troubleshooting skills, with experience in coordination, billing, and utility operations being a plus.

This is a hybrid role requiring 3 days a week onsite in Portland, Oregon.

Utilities Customer Service Representative Responsibilities

• Handle remote reconnect/disconnect orders, troubleshooting errors and dispatching manual work orders to the field.
• Manage Meter Exchange email box, correcting field and office errors related to metering and customer accounts.
• Respond to customer service inquiries, providing information on outages, connections, and work orders; escalate complex issues as needed.
• Coordinate and close work orders, collaborating with other departments to ensure proper processing and data entry.
• Review and analyze data to identify issues, recommending process improvements and ensuring accurate documentation.

Utilities Customer Service Representative Qualifications

• 5 years of customer service experience in utilities or related field.
• Knowledge of utility operations, including billing, metering systems, and electrical distribution a plus.
• Proficiency in billing and scheduling systems, with the ability to learn new systems quickly.
• Excellent written and verbal communication skills for clear interactions with customers, team members, and other departments.
• Strong interpersonal skills to collaborate effectively and manage customer service inquiries and escalations.
• Self-motivated with strong critical thinking and problem-solving abilities.

Salary: $25.52/hr. (DOE)
 

VanderHouwen Contractors Enjoy Exceptional Benefit Perks! 
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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